Frequently Asked Questions
What time during a day can we make deposits and withdrawals?
You can deposit and withdraw funds anytime, every day.
What are the deposit and payment methods?
Deposit and payment methods with USDT can be done through an exchange and Crypto wallets.
What is the minimum and maximum deposit and withdrawal limit?
Based on the network that you choose in order to deposit your USDT to your Coinoverse wallet, the minimum deposit can be different.
Can I make a deposit with a joint account?
Yes, however, in this case you must upload the following information or email it. - Joint-account form - Identification documents of account holders - A copy of the new bank statement that clearly shows the names of the account holders and the account number - Payment confirmation from the specified account
If I want to make a fiat deposit, what steps should I take?
You will need to submit your personal information in the "Local Agent" section of your panel. Once submitted, our support team will contact you
Why are candles not the same in different brokers?
Candles have two main sections; one of them is the price which also contains the spread, and the second one is time. The prices are the same for all brokers, but the spread is different, which may change the length of the candles. Time depends on the time zone of broker servers and the brokers who use London time have similar candles to us. For example, HYCM broker is located in London, and you can check it, but the brokers located in Cyprus, such as Hot Forex, have different candles compared to us. Brokers that use London time have more candles. For example, they have one more candle in the daily chart for a week.
How can I fix the time zone error?
If a time zone error shows up on your screen when you click on Futures, you must turn on “set automatically” in order to tackle this problem - If you are working with android: First you should click on “open time settings” underneath the error, and then you must turn on "set automatically" - If you are working with iOS: First you must open settings, then you should choose date and time and finally, you should turn on “Set Automatically” - If you are working with windows: First you should right-click on date and time in the taskbar, then you should choose adjust date and time, next you should turn on “set automatically” and finally, you need to click on sync now.
Will the tax authorities be notified if we make a profit?
No, all information is confidential.
How can I track the status of my internal deposits, withdrawals and transfers?
You can view all your transactions through your user panel and inside the history section.
What steps do we need to take if we want to make a withdrawal through cryptocurrencies wallets?
You should choose the coin and the network that you have in mind, then register your wallet number and the desired withdrawal amount in the chosen currency in the user panel in the withdraw section.
If I have an open position, can I still withdraw money?
Yes, you can, but you need to make sure you have enough free margin in your account to cover the withdrawal.
How can I cancel my withdrawal request?
- Having clicked on withdraw, an email will be sent to you in order to verify the withdrawal. In order to cancel the withdrawal, you can ignore the email and the money won’t be withdrawn - If you have already entered the verification code, you must contact our support team. If the action hasn’t been executed, we will be able to cancel the withdrawal; otherwise, the withdrawal can’t be resisted.
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