Privacy Policy
Last updated: 11.06.2024 Coinoverse (Coinoverse, we or us) is committed to protecting the privacy of our customers and takes our data protection responsibilities seriously. This Privacy Policy describes how we collect and process your personal information through our websites and applications. By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.
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Information We Collect and Process
- Full name
- Email address
- Gender
- Home address
- Phone number
- Date of birth
- Nationality
- Signature
- Utility bills
- Photographs
- Video recordings of you
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We use your personal information for the following purposes:
2.1 Providing and Managing Services: We use your personal information to create and maintain your account, process orders, and handle payments. This includes the collection, storage, and processing of personal identification information, institutional information, contact information, financial information, and transactional information. Without this information, we may be unable to provide our services to you.
2.2 Legal and Regulatory Compliance: We collect and process personal information to comply with applicable laws and regulations. This includes fulfilling our Know Your Customer (KYC) obligations, preventing money laundering, and Counter-Terrorism Financing (CTF) compliance, fraud prevention, and ensuring legal and regulatory compliance. The types of information processed may include personal identification information, institutional information, sensitive and biometric personal information, government identifiers, contact information, and financial information.
2.3 Communication and Customer Support: We may use your personal information to communicate with you regarding service and transaction-related matters. This includes providing administrative or account-related information and keeping you informed about important updates or security issues. We also process your information to provide customer support, resolve disputes, and troubleshoot problems.
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How We Share Your Personal Information
Your Rights and Choices:
- Access, correct, or update your personal information.
- Object to the processing of your personal information
- Withdraw your consent at any time, because consent is the legal basis for processing.
- Delete your personal information, subject to applicable legal requirements.
- Restrict or limit the processing of your personal information.
- Request a portable copy of your personal information.
- Lodge a complaint with a data protection authority.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely dispose of personal information when it is no longer needed.
Data Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no security measures are foolproof, and we cannot guarantee the absolute security of your information.
Please note that we may share certain sensitive data with trusted third-party service providers to enhance our services. This data may include:- Personal Information: Identification details, proof of address, and other essential personal information.
- Device Data: Information about the applications installed on your device is collected to verify identity and support anti-fraud measures. This information is securely uploaded to our trusted verification provider, Sumsub, through an API connection to https://api.sumsub.com.
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